Delete your My Values account
You are in control of your information. You can delete your My Values account at any time — from within the app, or by request if you can't access the app. What is removed depends on your role in the family (see below).
1. Delete from within the app (fastest)
Open My Values → Settings → Delete account, then confirm. What is removed depends on your role in the family — see "What gets deleted" below. We permanently delete your data within 30 days.
2. Request deletion without the app
If you can't sign in or no longer have the app, you can ask us to delete your account:
- Email hello@pursec.com.au from the email address on your account, with "Delete my account" in the subject; or
- Use the request form below.
We may ask one or two questions to confirm it is your account before we act. We complete verified requests within 30 days and confirm to you in writing.
3. What gets deleted
What deletion removes depends on your role in the family:
- If you are the only adult in your family, we delete the whole family — your account and login, each child's profile, task and performance history, the virtual pocket-money ledger, and your Advisor conversations and feedback.
- If your family has other adults, we delete your account and login, your Advisor conversations and feedback, and remove you from the family. The family's shared records — the children's profiles, history and rewards — remain with the family and the remaining adults.
- If you are the family's only owner and other adults remain, the app first asks you to remove them or make another adult a co-owner, so a family is never deleted out from under its members.
4. What we may keep
We may retain a minimal record — your email address and the fact of deletion — for up to 12 months to prevent fraudulent re-creation of an account, and limited records where we are required by law to keep them. These are not used for any other purpose and are then destroyed.
For full detail on how we handle your information, see the My Values Privacy Notice.